1. Return Period

  • Customers can request to return the goods within 30 days from the date of receipt.
  • For defective or mis-described products, the return period may be extended by agreement.

2. Return Conditions

To ensure a smooth return process, please note the following conditions:

  • Products must be in original packaging, labels and unused.
  • For defective products, you need to provide supporting photos.
  • Purchase invoice must be presented.

3. Return Process

To make a return, please follow these steps:

  1. Contact us : Email or call AZ Home Smart customer service to notify us of the return.
  2. Returning the product : After receiving confirmation, please package the product and send it back to us at the address provided.
  3. Request processing : We will check the product and notify the return result within 5-7 working days .

4. Shipping Fee

  • In case the product is defective or not as described, AZ Home Smart will be responsible for shipping costs.
  • For other return requests, you will be responsible for shipping costs.

5. Refunds

  • Once the product is confirmed eligible for return, we will process the refund within 7-10 business days via the original payment method.

6. Contact

If you have any questions about our return policy or need assistance, please do not hesitate to contact us:

Thank you for trusting and choosing AZ Home Smart for your interior needs. We always want to bring you the best shopping experience!